ORDERING & PAYMENT OPTIONS
Credit Cards - We accept Mastercard, Visa, Switch, Solo, and Delta. All
charges are made in Pounds Sterling. By clicking the 'purchase now' button
you are authorising us to deduct the cost of the toys in your Basket, and the
delivery charges shown above, from your account.
Credit Card Security - All
credit card details are encrypted in the software when the order is placed
using 128-bit encryption. They are only decrypted after they reach our computer.
They are not held in clear text on any website.
Postal Orders - We accept 'UK Postal Orders' in Pounds Sterling denomination
Postal Orders must be crossed and made payable to Kerrison Toys.
postal orders to
353 Aylsham Rd
Telephone - Please call our helpful and friendly staff who will
be delighted to help you with your payment or any other queries you may have.
Telephone: 01603 494008
There may be times toys you order may be out of stock,
sold out or unavailable for some other reason. Kerrison Toys take no legally
binding agreement for the sale of any toys until we accept your order by dispatching
the toys to you. If we cannot deliver any part of your order due to shortfalls
and lack of stock, we will inform you ASAP and refund your card account with
the full cost of those toys.
We do not guarantee availability
of any toys not currently available. We will however inform you when stock
becomes available so should you wish to still order, you can do so.
a reduced price is shown the toys have been on sale at the higher price in
one or more of our Kerrison Toys Stores for at least 28 days during the previous
All our prices are quoted in POUNDS STERLING and include UK Value
Added Tax (15%). Payment is not accepted in any other currency.
customers are responsible for Import Duty/Tax in their respective countries.
Unfortunately we cannot advise you what these costs will be - please consult
your local customs office for more information.
be responsible for any charges levied by your card issuer for currency conversion
or any other reason. Overseas customers please note the conversion to your
currency will be with our Bank, at the rate ruling at the time of shipment,
which could be different than at the time of ordering
DELIVERY & SHIPMENT
is NO MINIMUM ORDER REQUIREMENT. With a minimum postage & packaging fee
of £3.50 for most UK orders. We will endeavor to deliver toys to selected countries
by courier to the delivery address given with your order. We aim to dispatch
all orders within 48 hours of receipt. Delays in shipment will be notified.
Delivery - Our Standard Delivery charge to most UK Mainland areas is £3.50
per delivery for any number of items up to a maximum of 25kg. Standard Delivery
should have your goods delivered within 7 working days following the day
of ordering (not including Saturday & Sunday).In the case of very low postage
costs we will advise you and credit the appropriate amount to your order.
We also offer Express Delivery on in-stock items (Next Working Day), this is charged at £5.95.
Express Delivery, extra large or heavy items weighing over 25kg we will give
you a quotation, usually within one working day, before processing the order.
Delivery - Please call +44 (0) 1603 494008 and our friendly staff will advise
all overseas customers of the most cost effective price for shipment of the
goods within one working day. U.K. Orders: - Please allow 3 working days
for delivery before contacting us regarding any delays. Overseas Orders: -
Please allow 14 days for delivery before contacting us regarding any delays.
If any of the goods received appear visibly damaged on arrival, please do not
accept or sign for the goods. If however, you were unable to sign for the goods
or on opening the package the goods are found to be faulty, please refer to
our Returns Policy.
Next day delivery dependent on Courier Pick Up time from Kerrison Toys
Collection only available from our Aylsham Road Store, Norwich, UK
Toys can only be returned in accordance
with our Returns Policy. If goods are returned in any other way then we will
not be obliged to accept the toys or to credit your card account. We would
like you to be completely satisfied with your purchases from Kerrison Toys.
Please be sure you have selected the correct items as we do not send out products
CUSTOMERS IN THE UNITED KINGDOM
Unsuitable items If you
are not happy with any of your purchases from Kerrison Toys, you may return
the item within 10 days from the date of receiving the goods. On the condition that all goods returned are received in their original packaging and in a resaleable condition with their instructions, your card account will be credited with a refund for goods (including the initial cost of postage and packaging). However,
the cost of returning unwanted items is your responsibility and it is recommended
that you use a registered delivery service to ensure we receive the goods in
perfect condition and we cannot be held responsible for goods that don't arrive.
(This does not affect your statutory rights as a consumer.)
our toys are guaranteed for 3 months against faulty workmanship. If you have
a faulty product please send an email: email@example.com or call
01603 494008 and we will make arrangements to either replace, repair or refund
the item. Please note this does not cover fair "wear and tear". This does not
affect your statutory rights.
If you are returning
goods, please e-mail us, complete with your order number, product code & description
and a brief reason for return to: - firstname.lastname@example.org
are also contactable:
By telephone: 01603 494008 (between 9.00am - 6.00pm Monday
- Saturday), (10am - 4.30pm Sunday)
By fax: 01603 494012
By Post: Kerrison Toys, 353 Aylsham Rd, Norwich, Norfolk, NR3 2RX.
will give you full return instructions to help the procedure run a smoothly
ALL CUSTOMERS OUTSIDE THE U.K.
We only accept
returns from customers outside the United Kingdom if purchases are damaged
on receipt. Please contact our friendly staff by e-mail, telephone or fax,
regarding your problem and we will deal with it as promptly as possible.
telephone: +44 (0) 1603 494008 (between 9.00am - 5.30pm Monday - Saturday)
By fax: +44 (0) 1603 494012
By e-mail: email@example.com
Post: Kerrison Toys, 353 Aylsham Rd, Norwich, Norfolk , NR2 3RX UK..
you were unable to sign for the goods or on opening the package the goods
are found to be faulty, please inform the carrier and ourselves within
reserve the right to change prices, descriptions, modify or substitute
products without notice. All toys on the website and any advertisement
are invitations to treat only and are not offers. Any orders received
represents an offer to buy products indicated by you, this is not a binding
contract until acceptance of the order and we have dispatched the goods. This
means that if the price, description or any other information about the product
is incorrect Kerrison Toys shall not be obliged to sell you the product.
Toys are committed to protecting your privacy and we fully comply with
the Data Protection Laws applicable to the UK. If you have a query
information you supply is stored on a secure server and we follow strict security
procedures in the storage and disclosure of information to prevent